Microsoft Direct Routing
Turn Microsoft Teams into your phone system
Upgrade and modernise your telephony, while improving communication and collaboration for your people.
Microsoft Direct Routing turns Microsoft Teams into your dedicated phone system with a scalable, voice solution, conveniently hosted in the cloud.
Bring together voice calls, chat, file sharing and video meetings all into one flexible app. Microsoft Direct Routing provides a robust solution for organisations with more complex external calling requirements. Access advanced call features and even connect your contact centre to Teams.
Our partner
Why choose Microsoft Direct Routing
Boost productivity
Support hybrid and remote work, while improving productivity through collaboration and communication features, all through the familiar Microsoft Teams interface
Streamline your costs
Streamline costs and reduce overheads by consolidating your phone network into one solution, with no upfront CAPEX spend required
Scalable and flexible
Get a cloud-based phone system that can scale as you grow, complete with per-channel pricing so you only pay for what you need
Support compliance
Meet your compliance needs through a highly configurable solution and the ability to integrate a Unified Recording solution
What’s included with Microsoft Direct Routing
Enable
voice calls
Get an enterprise-grade phone system for voice calls with direct routing for domestic, international, inbound and outbound calls
Make calls
via Teams
Allow employees to make and receive internal and external calls through Microsoft Teams
Integrate existing
infrastructure
Avoid additional upfront costs by integrating your existing telephony infrastructure with Microsoft Teams
Keep existing
numbers
Allow your employees to keep their existing numbers, minimising disruption and enabling an easier deployment
Extend advanced
call options
Use an auto attendant (virtual receptionist), add call queues, and even connect your contact centre
Streamline
management
Manage users, configure your settings and more with the Teams Admin Centre
What you can expect from us
Expert
guidance
Boost productivity, improve collaboration and get more from your investments
Flexible
support
Transition to the cloud with ease, with tech and finance options that maximise return on investment
Sustainable
thinking
Support your ESG goals and reduce tech waste with our carbon calculator, mobile donation programme and recycling scheme
Security and
peace of mind
Stay secure and compliant no matter how, where or when your people work
Want to know how we can support you?
Choose your organisation type below
Explore our range of voice solutions
Explore our range of voice solutions
Get in touch with our expert team
Small & medium business
(11 - 249 employees)
Call 0800 298 8848
Large enterprise & Public sector
(250+ employees)
Call 0800 955 5590
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