Cisco Webex Contact Centre
Get great connectivity that’s both secure and reliable
High quality connectivity that is both secure and reliable is a must-have for customer conversations and collaboration between employees.
Cisco Webex Edge Connect is a connectivity solution that provides a dedicated connection between your network and Cisco Webex Cloud. You can bypass the public internet to ensure a consistent performance.
There is less congestion and fewer jitters and delays. And with no exposure to the public internet you are better protected from threats. The solution enhances the quality and reliability of Webex services and supports usage across multiple locations.
Our partner
Webex Edge Connect key features
Dedicated connection
Provides a dedicated connection between your
network and the Webex Cloud, bypassing the
public internet
Less network traffic
Prioritise Webex traffic via settings to maintain
audio and video quality without interfering with
mission-critical applications
Easy deployment
Straightforward implementation with minimal
disruption to your existing network infrastructure.
Always on support
Get Cisco leading technical support to assist
with any issues fast
Why choose Webex Edge Connect?
Enhanced reliability
Enjoy consistent and reliable connectivity that supports high-quality video, audio, and data sharing
Improve performance
Experience superior call quality with minimal lags or delays and reduced risk of dropped calls, disruptions or outages
Scale to your needs
Get a solution that grows with you, and gives you the bandwidth you need, when you need it.
Streamline your costs
Reduce costs associated with internet bandwidth inefficiencies and overage payments
Enhance security
Keep sensitive communications within your network to minimise exposure to vulnerabilities or threats, comply with privacy regulations and meet your security standards
Connect with your workforce and customers
with Cisco Webex Calling
Cisco Webex Calling is a cloud-based, unified communications solution that routes both voice and video calls over the internet. The system is managed through a web interface or app and can be further enhanced by Webex Edge Connect.
Webex Calling also connects to the PSTN (public switched telephone network), allowing both traditional landline and internet-based calls. So your people can make internal and external calls to mobiles or landlines, just like any other phone system.
Webex Edge Connect enhances the quality, reliability and security of Webex Calling usage across multiple locations.
Establish the contact centre of the future
with Cisco Webex Contact Centre
The Cisco Webex Contact Centre is built for the future of customer experience.
Webex Contact Centre brings the flexibility and scalability of the cloud without compromising security and can be enhanced with Cisco Webex Edge Connect.
Meet customers across digital channels by connecting business systems, journeys and data to personalise experiences.
Give your agents the power to solve customer problems the first time with tools and helpful resources at their fingertips. And unlock valuable insights for your business, simplify workflows, streamline operations and maximise productivity.
What you can expect from us
Expert
guidance
Boost productivity, improve collaboration and get more from your investments
Commercial
flexibility
Transition to the cloud with ease, with tech and finance options that maximise return on investment
Sustainable
thinking
Support your ESG goals and reduce tech waste with our carbon calculator, mobile donation programme and recycling scheme
Security and
peace of mind
Stay secure and compliant no matter how, where or when your people work
Want to know how we can support you?
Choose your organisation type below
Discover our range of voice solutions
Discover our range of voice solutions
Get in touch with our expert team
Small & medium business
(11 - 249 employees)
Call 0800 298 8848
Large enterprise & Public sector
(250+ employees)
Call 0800 955 5590
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