Help and support
Want to find out more? Call 0800 064 3790
For businesses with less than 10 employees click here to request a callback.
Your bills will be separated across Virgin Media and O2. You'll be able to see your O2 mobile bill in My O2, To see your broadband or TV bill, please check your My Virgin Media account.
Help from Virgin Media Business
Help from O2 Business
For businesses with less than 10 employees click here to request a callback.
Other ways to get help
If you want to discuss your discuss Virgin Media products like TV or broadband, you can contact your Virgin Media customer service team.
If you want to discuss your O2 mobile products, you can contact your O2 customer service team. You can also visit an O2 store.
FAQs
What do I need to use Teams Phone Mobile?
What do I need to use Teams Phone Mobile?
- A mobile device and operating system that allows the latest Teams client application to be installed. Teams Phone Mobile is compatible with Android phones and tablets, iPhone and iPad.
- A Microsoft licence (E1 or E3 with a Teams Phone System add on, or E5)
- A mobile tariff plan and number from Virgin Media O2 Business .
I already have Microsoft Operator Connect, can I add Microsoft Teams Phone Mobile?
I already have Microsoft Operator Connect, can I add Microsoft Teams Phone Mobile?
You can have both Operator Connect and Teams Phone Mobile in the same O365 tenant, but individual users can only have either an Operator Connect or a Teams Phone Mobile number. You can choose the best solution to meet the needs of your employees.
Operator Connect gives you access to the PSTN to make and receive calls using a landline number across all of your Team’s devices. Teams Phone Mobile gives you access to the PSTN to make and receive calls using a mobile number across all of your Team’s devices.
Do I still need to think about the PSTN switch off?
Do I still need to think about the PSTN switch off?
Yes, you will still need to consider the PSTN switch off. Teams Phone Mobile integrates into the mobile network and uses a mobile phone number.
You will still need to consider what you are doing for your land line numbers that are connected to legacy ISDN/PSTN services.
We can advise on the most suitable Voice solutions and provide the best integration with Teams Phone Mobile.
Can I record calls made through Teams Phone Mobile?
Can I record calls made through Teams Phone Mobile?
Yes, our Unified Recording solution will record calls made through Teams Voice, including Teams Phone Mobile.
Can I try Teams Phone Mobile before I make a decision for my business?
Can I try Teams Phone Mobile before I make a decision for my business?
We offer existing mobile customers a 14-day trial
My mobile provider is not O2, can I use your Teams Phone Mobile service?
My mobile provider is not O2, can I use your Teams Phone Mobile service?
If you want to take Teams Phone Mobile and it is not available through your current mobile provider, you will need to move your mobile numbers to us.