Is your field force evolving to meet current needs?

The post-pandemic field workforce is evolving, enabled by the acceleration in digital technology we’ve seen across most industries. This insights paper looks at the opportunities from disruption and digitisation as it applies to field-based workforces — from remote sales teams and community nurses, to first responders and trackside engineers.

These insights paper covers four main areas where we see opportunities:

• Individual field worker productivity
• Operational efficiency
• Customer service
• Health & Safety