Homebase

Homebase wanted to both improve its service to customers and help team members work together in-store more easily.

Fast, reliable connectivity throughout the stores allows its systems to run smoothly and deliver the no-hassle, efficient quality of service that customers expect.

The team at Homebase gave us the challenge to upgrade their infrastructure and connectivity, providing a faster, more stable network across all stores while helping them to reduce their costs.

We upgraded the wide area network for all Homebase stores, connecting stores, depots and offices with new circuits and routers. This ultimately supported the company’s in-store Wi-Fi networks, switch upgrades and back-office systems, including easy, secure access for all team members and customers.

Now team members can easily access the systems to meet customer requests and search for stock using their own devices from virtually anywhere on-site. And the click and collect system allows them to instantly call up customers’ orders and provide them on the spot.

We replaced the traditional telephony systems in stores with a more modern, flexible, reliable IP (internet protocol) system, which also helped reduce costs.

And we even provided security and support monitoring across all network infrastructure, including routers to make sure any potential issues are dealt with as fast as possible.

‘Working with Virgin Media O₂ Business is very much a partnership, and we know that we've got an augmented partner rather than a customer supplier relationship. When we need something, we can just pick up the phone and we know that somebody will be there.’